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Home / Inquiry Reports

Inquiry Reports

The IBCCC’s reports present outcomes of its monitoring activities

Most Recent Inquiry Report

April 2022 – Broking resilience: Lessons from 2019-20

Previous Inquiry Reports

November 2021 – Culture is Key
June 2021 – Premium FundingDecember 2020 – Sale of Add-On General Insurance ProductsOctober 2019 – Improving Complaints Handling TimeframesNovember 2018 – Improving how Insurance Brokers Handle ComplaintsAugust 2018 – Professionalism and Competency in the Insurance Broking IndustryFebruary 2017 – Internal Dispute Resolution ProcessMarch 2015 – Promoting the Code and providing dispute resolution informationDecember 2014 – Compliance with Standard 8 of the 2014 Insurance Brokers Code of PracticeJune 2012 – Insurance Brokers Code of Practice – Visibility and Access Inquiry Report

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