Inquiry Reports
Inquiry Reports
The Committee regularly review insurance brokers’ compliance with Code obligations through our Own Motion Inquiries (OMI). The Committee reports on these reviews to share our experience with the industry. It also enables us to provide learning opportunities and encourage good practice when the Committee have identified areas of improvement.
Most Recent Inquiry Report
December 2020 – Sale of Add-On General Insurance ProductsPrevious Inquiry Reports
October 2019 – Improving Complaints Handling TimeframesNovember 2018 – Improving how Insurance Brokers Handle ComplaintsAugust 2018 – Professionalism and Competency in the Insurance Broking IndustryFebruary 2017 – Internal Dispute Resolution ProcessMarch 2015 – Promoting the Code and providing dispute resolution informationDecember 2014 – Compliance with Standard 8 of the 2014 Insurance Brokers Code of PracticeJune 2012 – Insurance Brokers Code of Practice – Visibility and Access Inquiry Report